Insurers face challenges in accurately extracting data from emails, despite using AI. Customer experience automation platform Ushur suggests an “ontology-based” approach in addition to AI. The company notes that emails containing requests for proposal (RFP) quotes from brokers often have valuable information that can help insurers make decisions about coverage and pricing. However, the lack of structure and varied format of email data can make it difficult for AI models to navigate, according to Ushur.
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