Teddy Flo, the general counsel at Zest AI, emphasizes the importance of promoting digital transformation in financial services. He believes that every aspect of the industry needs to be transformed to provide better customer service and enrich their relationship with banks and nonbanks. The ultimate goal should be fair and inclusive access to capital, which means credit decisions should be made based on a complete picture of a person. Flo suggests that financial services firms should strive for equitable access to capital and fairness in credit decisions to make positive changes.
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